Zero Tolerance Policy

The practices operate within the NHS Zero Tolerance Policy on violent, abusive or aggressive behaviour from patients and relatives.

We believe that everyone has a right to feel safe from violence or verbal abuse. Therefore we take any acts of violence, verbal aggression or intimidation very seriously.

Acts of violence will be reported to the police and patients involved will be removed from the practice list and banned from the premises.

Verbal aggression (including shouting and swearing), may be treated in the same way as acts of violence. Otherwise, a warning will be issued and if the behaviour is repeated then the patient may be asked to leave the list.

All staff at the practice can report problems and this includes aggression or swearing over the phone.