Patients Charter

As a patient you have the right to:

  1. Be registered with a named doctor
  2. Receive emergency care
  3. Receive appropriate drugs and medicines
  4. Be referred for specialist or second opinion if they and GP agrees
  5. See your medical records or a copy, subject to certain laws
  6. Know that by law, everyone working for the NHS must keep the contents of your medical records private.

With these rights come responsibilities for the public. That means being:

  1. Courteous to staff at all times
  2. As prompt as possible for all appointments
  3. Responsible for cancelling appointments in adequate time.

Patients Rights & Responsibilities

Below is a précis of the main points you need to know, a full guide to your Rights & Responsibilities can be obtained from 0800 555 777.


  • To be treated with respect and courtesy
  • Receive clear understandable information about your treatment and care.
  • You have the right to refuse treatment


  • To know what is being written about you
  • We expect reasonable behaviour from patients, relatives and friends
  • To provide full information about any health matters which will aid treatment
  • To follow treatment plans recommended. The patient is responsible for the consequences of refusing treatment or not following professional advice
  • Notify the appropriate member of staff if you cannot make an appointment
  • To provide accurate and up-to-date information, and to advise the GP and hospital if you change your address