As a patient you have the right to:
- Be registered with a named doctor
- Receive emergency care
- Receive appropriate drugs and medicines
- Be referred for specialist or second opinion if they and GP agrees
- See your medical records or a copy, subject to certain laws
- Know that by law, everyone working for the NHS must keep the contents of your medical records private.
With these rights come responsibilities for the public. That means being:
- Courteous to staff at all times
- As prompt as possible for all appointments
- Responsible for cancelling appointments in adequate time.
Patients Rights & Responsibilities
Below is a précis of the main points you need to know, a full guide to your Rights & Responsibilities can be obtained from 0800 555 777.
Rights
- To be treated with respect and courtesy
- Receive clear understandable information about your treatment and care.
- You have the right to refuse treatment
Responsibilities
- To know what is being written about you
- We expect reasonable behaviour from patients, relatives and friends
- To provide full information about any health matters which will aid treatment
- To follow treatment plans recommended. The patient is responsible for the consequences of refusing treatment or not following professional advice
- Notify the appropriate member of staff if you cannot make an appointment
- To provide accurate and up-to-date information, and to advise the GP and hospital if you change your address